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UK-based · 33 years London business experience

We don’t play louder.
We play something completely different.

LiteracyAI combines over 33 years of London business experience with AI to help businesses eliminate waste, and individuals understand the financial world with clarity.

Book free audit →
33+
Years UK business
MSc
Finance & Risk Mgmt
PhD
AI Ethics — Kingston
CIMA
Management Accountants
RES
Royal Economic Society
FCA
Licensing experience
5
Languages fluent

Three pillars. One mission.

We sell time. We sell clarity. We sell certainty.

Workflow automation

Custom AI systems that eliminate repetitive tasks. Built for your industry. Live in 3 weeks.

Financial literacy

Free monthly macro cycle insights. Understand markets before the crowd does. Subscribe to The Cycle Letter.

Business consulting

Strategy, compliance, and digital transformation. Grounded in 33+ years of London business experience.

How much time are you wasting?

Move the sliders to see what repetitive work costs your business every year.

Your waste calculator

3
£17
22
£1,122
Wasted per month
£13,464
Wasted per year
792 hrs
Hours you could reclaim
“Don’t compete to be the first violin playing louder. Be the fourth violin playing something completely different.”
Inspired by Saša Savić’s “Četvrta Violina” — The Fourth Violin

While others sell AI, we sell time. While others optimise processes, we eliminate waste. We are not trying to be the biggest AI consultancy. We are trying to be the only one you need.

Free monthly newsletter

Stay ahead of AI automation

Monthly insights on AI automation for estate agents, law firms, and professional services. No spam.

Join professionals across the UK. Unsubscribe anytime.

Ready to get your time back?

Book a free 30-minute audit. No commitment, no jargon.

Book free audit →
What we do

Our services

Four ways we help businesses and individuals work smarter.

Workflow automation

Custom AI systems that eliminate repetitive tasks. Email processing, CRM updates, lead management — we observe, we build, you get your hours back.

From: £149/month + £300 setup

Industries: Estate agents, law firms, accountancy practices, recruitment, medical practices, financial services, insurance brokers, hospitality

Business strategy & compliance

Strategic advisory grounded in 33+ years of operational experience. FCA compliance to digital transformation — practical advice from someone who has done it, not just consulted on it.

Includes: Business strategy, regulatory compliance, FCA-related process design, operational restructuring, financial planning, process auditing

Investment: Book a free audit to discuss

Financial literacy — The Cycle Letter

Free monthly macro-economic insights. Subscribe to understand where we are in the business cycle and what it means for your investments.

Format: Free monthly newsletter

AI literacy & responsible technology

Helping organisations adopt AI critically, ethically, and effectively. Built on PhD-level AI Ethics research — not just how to use AI tools, but when to use them and when not to.

Format: One-to-one consultations

AI governance, responsible adoption, risk assessment, AI strategy for SMEs

Our process

From first call to live system in 3 weeks.

Week 1
We observe your workflow and identify what is repetitive and costly.
Week 2
We build the automation system. You carry on as normal.
Week 3
System goes live. You get 10+ hours back from day one.
Ongoing
We monitor, optimise, and support. You focus on growth.
AI automation — estate agents

Never lose a viewing to slow email again.

AI reads every enquiry, writes a professional reply in under 10 seconds, and logs every lead automatically. You review and send. That is all.

Book 20-minute demo →
39%
of agents never respond to enquiries
4 hrs
average industry reply time
35–50%
of sales go to first responder
80%
conversion drop after 5 minutes

Sources: Homeflow Research, Rightmove Agent Study, Zoopla Vendor Survey, Yomdel Analysis

What could this save your agency?

25
7 min
£17
2.9 hrs/day
Time saved daily
£1,085/mo
Staff cost saved
4.4x
ROI on Professional

Before vs after

Without LiteracyAIWith LiteracyAI
Response time4 hours averageUnder 10 seconds
Enquiries missed39% never replied to0% — every email drafted
Reply qualityVaries by staff memberConsistently professional
CRM data entryManual, often skippedAutomatic, every time
LanguagesEnglish onlyEnglish, Italian, Bosnian, German, French, Spanish, Turkish, Arabic and more
Out of hoursNo coverage24/7 — drafts ready for morning
Urgency detectionRelies on staffAI flags + Slack alert to phone

Pricing

Transparent. No long-term contracts. Cancel with 30 days notice.

Starter
£149/mo
+ £300 one-off setup
  • AI email replies (10+ languages)
  • Junk email filtering
  • Gmail draft saving
  • 24/7 inbox monitoring
  • Google Sheets CRM
  • Slack urgent alerts
  • Calendly booking tracking
  • Monthly review call
Professional
£249/mo
+ £500 one-off setup
  • Everything in Starter
  • Google Sheets CRM
  • Slack urgent alerts
  • Calendly booking integration
  • CRM auto-updates on booking
  • Gmail auto-labelling
  • Monthly review call
  • Custom AI prompt tuning
Premium
£349/mo
+ £700 one-off setup
  • Everything in Professional
  • Monthly performance review
  • Custom AI prompt tuning
  • Priority support
  • Additional integrations
  • Quarterly strategy review
  • First access to new features
  • Dedicated account contact

All prices exclude VAT. Setup fee charged once. No minimum term.

Works for your industry too

The estate agent solution is our flagship — the same AI automation applies wherever enquiry emails are losing you leads.

Law firms

Client enquiry processing, matter intake automation, multilingual replies, urgent case flagging.

👥

Recruitment agencies

Candidate enquiry management, application acknowledgement, client brief responses, interview scheduling.

🏠

Mortgage brokers

Lead response and qualification, product enquiry handling, appointment booking, document request automation.

📈

Accountancy practices

Client onboarding enquiries, service question handling, new client intake automation.

Medical practices

Appointment enquiry handling, patient intake, referral processing, out-of-hours management.

📄

Insurance brokers

Quote request processing, policy enquiry responses, renewal reminders, claims acknowledgement.

Don’t see your industry? If your business receives enquiry emails, we can almost certainly help.

Talk to us about your industry →

See it work on your own inbox

We send a test enquiry. You watch the AI process it live. 20 minutes, no commitment.

Book demo →
The Cycle Letter — free monthly newsletter

Understand markets
before the crowd does.

Monthly macro-economic insights delivered free to your inbox. Where we are in the business cycle, what it means for equities, bonds, and commodities — in plain English, not jargon.

Subscribe to The Cycle Letter

Free monthly macro insights from a researcher with an MSc in Finance & Risk Management. No spam. Unsubscribe anytime.

For educational and informational purposes only. Does not constitute financial advice. LiteracyAI is not FCA-authorised. Always seek independent financial advice before making investment decisions.

What you will receive

Each edition covers the same rigorous framework — simple to read, grounded in research.

1

Cycle position

Where are we in the business cycle right now? Expanding, contracting, or turning? A clear, evidence-based answer every month.

2

Asset class signals

What does the current cycle position mean for equities, bonds, commodities, credit, and currencies? Explained clearly.

3

Key indicators

A monthly update on the macro indicators that matter most — without revealing the full proprietary framework used to interpret them.

The academic foundation

The Cycle Letter is based on research developed during an MSc in Finance and Risk Management at the University of West London. The dissertation — “Trading Framework for Index Level Investing Using Technical Analysis on Fundamental Indicators” — forms the methodology behind every edition.

The framework takes a hybrid approach: combining macro-economic fundamental analysis with technical methodology — identifying cycle position and timing asset class signals with greater precision than either approach delivers alone.

Who subscribes

Individual investors

People managing their own portfolios who want a structured, evidence-based view of markets — not news headlines or social media noise.

Financial advisers

Practitioners who want a rigorous macro overlay to complement their client work and communicate cycle positioning clearly.

Wealth managers

Teams managing multi-asset portfolios who want an independent, academically grounded macro perspective each month.

Interactive cycle explorer — preview

Drag the ISM slider to see how cycle position affects asset class signals.

ISM Manufacturing cycle explorer
Drag to explore — updated monthly in The Cycle Letter
38 — deep contraction50 — neutral62 — strong expansion
49.0
Contraction — elevated recession probability
Equities
Caution
Bonds
Favourable
Commodities
Bearish
Credit
Widening
USD
Firm
Bullish / favourable
Caution / neutral
Bearish / risk

Join The Cycle Letter

Free. Monthly. No spam. Unsubscribe anytime.

Our story

About LiteracyAI

Arma Kulenovic didn’t follow a straight path — and that is precisely what makes her different.

Born in Bosnia and a native speaker of Bosnian, Croatian, and Serbian — three variants of the same language — as well as fluent in English and Italian, she has spent over 33 years building her career in the United Kingdom — running businesses, managing teams, navigating financial systems, and consulting across London, Sarajevo, and Rome.

She worked as a property professional in Kensington and Chelsea, one of London’s most competitive markets. She owned and managed a business in London for seven years. She spent four years at Oasis Umbrella as Onboarding Manager, where she led the firm’s successful FCA authorisation process from end to end — managing compliance documentation, regulatory requirements, client onboarding frameworks, and coordinating with regulatory bodies to achieve full FCA licensing.

Since 2023, she has worked as a freelance business consultant across London and Sarajevo — providing business strategy, compliance consulting, financial planning, operational restructuring, and digital transformation advisory to startups, SMEs, and established organisations.

She holds a BSc in Business Information Systems and an MSc in Finance and Risk Management from the University of West London, where her dissertation developed the macro-economic investment framework at the heart of LiteracyAI’s financial offering. She is currently pursuing a PhD in AI Ethics at Kingston University London.

She is a member of the Royal Economic Society and the Chartered Institute of Management Accountants (CIMA).

“We don’t play louder. We play something completely different.”

The journey

Bosnia
The beginning
Born in Bosnia. Native speaker of Bosnian, Croatian, and Serbian. Also fluent in English and Italian — five languages that would become a significant professional asset.
Rome, Italy
Freelance business consultancy
Early career business consulting in Rome — the start of a cross-European professional journey.
2001–2003
Property professional — Kensington & Chelsea
Managed property sales and lettings in one of London’s most prestigious and competitive markets.
2003–2010
Business owner — London (7 years)
Owned and managed Maison du Moulin — staff management, payroll, compliance, operations, and financial reporting.
2010–2013
BSc Business Information Systems
University of West London. Business management, IT, databases, and applied mathematics.
2016–2017
MSc Finance & Risk Management
University of West London. Dissertation: macro-economic investment framework using technical analysis on fundamental indicators. Hedge fund simulation including portfolio optimisation and market analysis.
2017–2022
Onboarding Manager — Oasis Umbrella
Led the firm’s successful FCA authorisation process end to end. Managed client onboarding, compliance documentation, payroll, and a team of four.
2023–present
Freelance business consultant — London & Sarajevo
Business strategy, compliance consulting, financial planning, and digital transformation advisory.
Now
Founder, LiteracyAI & PhD Candidate
Building LiteracyAI while pursuing a PhD in AI Ethics at Kingston University London. Member of the Royal Economic Society and CIMA. The Fourth Violin.

The team

Arma Kulenovic
AK
Arma Kulenovic, MSc
Founder & CEO
PhD Candidate AI Ethics, Kingston University London. MSc Finance & Risk Management. BSc Business Information Systems. Royal Economic Society and CIMA member. FCA licensing experience. Former property professional, Kensington & Chelsea. Business owner (7 years). Freelance consultant. Five languages. 33+ years UK business.
Marlon Ray Bianchi
MB
Marlon Ray Bianchi
Lead AI Engineer
Financial Mathematics — Brunel University London. Specialisation: system architecture, workflow automation, and technical implementation. Builds production-grade AI systems that work reliably in real business environments.

Behind every LiteracyAI engagement is a full team of AI engineers, compliance specialists, data experts, and business advisors. You deal with Arma directly — but the whole team works for you. We bring enterprise-grade thinking to businesses that cannot afford enterprise-grade prices.

Our work

What we have built

Real solutions delivering real results.

Estate agent AI enquiry system

A 14-step automated workflow that processes every email enquiry in under 10 seconds. Professional multilingual AI replies, automatic CRM logging, Slack alerts for urgent leads, and booking tracking — all without any manual input from the agent.

Built with: Enterprise-grade AI and automation infrastructure

Languages: English, Italian, Bosnian, Croatian, Serbian, German, Turkish, Arabic and more

Business strategy & compliance consulting

Ongoing advisory engagements across London and Sarajevo — supporting startups and SMEs with business strategy, regulatory compliance, financial planning, and digital transformation. Including the successful FCA authorisation process delivered at Oasis Umbrella.

Expertise: FCA compliance, business strategy, financial planning, operational restructuring

Sectors: Financial services, professional services, hospitality, real estate

Want to be our next case study?

Every engagement starts with a free 30-minute audit.

Book free audit →
Get started

Book your free audit

30 minutes. No commitment. No jargon. We will show you exactly where you are losing time — and whether we can help.

LiteracyAI — Book Free Audit →

Monday to Friday, 9:00am — 1:00pm. You choose the format.

Or send us a message

Frequently asked questions

Setup takes approximately one hour via a video call. We connect to your Gmail, configure your CRM, run live tests, and activate the workflow. You are live the same day.
None at all. You continue using Gmail and your phone exactly as you do now. Professional reply drafts appear in your Gmail drafts folder automatically. You review and click send.
Plans start from £149/month plus a one-off setup fee of £300. The Professional plan at £249/month includes the full CRM, Slack alerts, and booking integration. No long-term contracts — cancel with 30 days notice.
The system automatically detects the language of incoming emails and replies in the same language — English, Italian, Bosnian, German, French, Spanish, Turkish, Arabic, and more.
Yes. We follow UK GDPR. Email data is processed to generate replies only and is never stored or sold. Our founder is a PhD candidate in AI Ethics — data privacy is central to everything we build.
Yes. Cancel with 30 days written notice to info@literacyai.co.uk. No minimum term, no lock-in. We are confident in our product — we do not need to lock you in.

Or email us directly

info@literacyai.co.uk

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Legal

Cookie & Privacy Policy

Last updated: April 2026

Who we are

LiteracyAI is a UK-based AI workflow automation company. Website: literacyai.co.uk. Contact: info@literacyai.co.uk.

What cookies we use

We use only essential cookies necessary for the website to function. We do not use advertising cookies, tracking cookies, or third-party analytics cookies without your consent.

What personal data we collect

When you submit our contact form or subscribe to our newsletter, we collect your name and email address only. We do not sell or share your data with third parties.

Your rights under UK GDPR

You have the right to access, correct, or delete your personal data. Email info@literacyai.co.uk. You may lodge a complaint with the ICO at ico.org.uk.

Third party services

We use Calendly for booking management. We use Google Fonts for typography. We do not use Google Analytics or advertising platforms.

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